7-Day Returns & Quality Protection
Our commitment to risk-free luxury shopping with a 7-day return window and complete quality protection.
Our 7-Day Return & Quality Protection Guarantee
At Pleroma Stores, client delight and authentic craftsmanship guide everything we do. If you are not completely satisfied with your purchase, you may initiate a return or exchange within 7 calendar days of receiving your order, backed by our quality protection guarantee.
Eligibility & Quality Protection Standards
Because human hair extensions, closures, frontals, and wigs are intimate personal luxury items, all returns must strictly satisfy our hygiene and quality standards:
- 7-Day Return Window: You must contact our concierge and initiate the return within 7 calendar days from the date of package delivery.
- HD Lace Must Be Uncut: The lace on closures, frontals, and wigs must remain fully intact and uncut. Units with altered or cut lace cannot be accepted.
- Unaltered & Unworn: Hair must not have been bleached, dyed, customized, washed, combed out, installed, or exposed to perfumes/smoke.
- Original Luxury Packaging: All items must be returned in their original satin bag, box, netting, with gold tags and security ties intact.
How to Initiate a Return or Exchange
Contact Concierge
Message us on WhatsApp (+234 703 555 1158) or email with your Order ID and reason for return within 7 days.
Photo Verification
Share clear photos or video showing the intact lace, security tags, and packaging to receive your Return Authorization.
Pickup & Resolution
Hand over the parcel to our courier. Upon atelier verification, your replacement or refund is promptly issued.
Exchanges
Need a different length, texture, or cap construction? We are happy to exchange your piece promptly. If there is a price difference, we will guide you through topping up or receiving store credit.
Refunds
Once your return is physically inspected at our Lagos atelier, your refund will be processed within 3 to 5 business days directly back to your original payment card or bank account via Paystack.
Pre-Dispatch Quality Inspection
To guarantee you always receive pristine hair, every single unit is inspected strand by strand at our Lagos studio before dispatch:
- 100% Raw Virgin Human Hair authenticity (zero synthetic fibers or chemical smell).
- Exact ordered length, density, and texture consistency.
- Pristine HD Swiss lace with uncut edges, natural hairline, and intact baby hairs.
- Secure cap construction, combs, and adjustable elastic straps.
Live WhatsApp Preview: Prior to dispatch, you can request a live video of your exact piece via WhatsApp to inspect it before it leaves our atelier.
Need Help With a Return or Exchange?
Speak directly with our concierge team on WhatsApp for fast, friendly assistance.